In this session, Mayur Agrawal shares a case study from a massive “Knowledge Cleanup” initiative where archiving 1,000+ legacy documentation sets directly improved the accuracy of an enterprise AI search system.
We will move beyond the hype to discuss the engineering reality of AI adoption:
● Why “Chunking Strategy” matters more than “Prompt Engineering.”
● How to pivot your team from “Content Creators” to “Data Governors.”
● The math behind Retrieval Logic and why structured content (DITA/Markdown) is the only way to safeguard against hallucinations.
Stop writing for humans. Start architecting for agents.